Shipping Policy


At Papena we always strive to find environmentally friendly solutions for a luxury shopping experience. All of our designer pieces are shipped in eco-friendly packaging.


Orders in the European Union are shipped via our affiliate couriers Econt or DHL Express . All shipments that are sent by Papena, are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.

Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once.

We process and send orders during our main service hours, Monday to Friday, from 10:00 am till 8:00 pm CET and Saturday, from 12:00 am till 6:00 pm CET (with the exception of Bulgarian public holidays). The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest.


Shipping costs for orders over €300 are free of charge (standard delivery option only).

Please refer to the chart below for shipping methods as well as shipping costs and delivery times for your destination:

Bulgaria Econt 3.00 EUR 1-3 business days
European Union DHL Express 19.00 EUR 1-3 business days
Asia DHL Express 19.00 EUR 3-5 business days

Return Policy

We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can exchange or return any purchases within 30 days of receipt.


• All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached

• Merchandise must be returned in one package

• Return shipments must be made using the same service as for the original delivery (Econt or DHL)

• We can only accept returns from the country to which an order was originally shipped, for example, orders delivered to Bulgaria must be returned from Bulgaria. Otherwise, the return is unfortunately not free of charge (import and shipping fees will be charged at your own expense)

• Customised items cannot be returned.

Payment Options

Papena keeps your payment information secure. Below are available payment options:

  • Плащане в брой при доставка.